Vegaah Consultancy Services has a mechanism ensures that grievances are handled promptly and effectively, maintaining organizational harmony and satisfaction. It foster a culture of trust, respect and continuous improvement. It always maintain confidentiality to protect the privacy of the complainant and ensure a safe reporting environment and handle grievances impartially to ensure fairness and credibility by defining the scope, objectives, and principles guiding the grievance redressal mechanism and Outline the process, roles, and responsibilities of all parties involved. It has Constitute a committee comprising representatives from various departments and levels within the organization ensuring the committee is trained in grievance handling conflict resolution. It has developed and publicize multiple channels for grievance submission and ensure these channels are easily accessible and user-friendly.

​

Vegaah Consultancy Services provide various channels for grievance submission, such as online forms, email, suggestion boxes, and a dedicated grievance hotline and allow for anonymous grievance submissions to encourage reporting without fear of retaliation. It records each grievance in a centralized database or log, noting the date, time, nature of the complaint,  complainants details and acknowledge receipt of the grievance to the complainant, confirming that their concern is being addressed.

​

Vegaah Consultancy Services conduct an initial review to determine the nature and urgency of the grievance and assign the grievance to the appropriate department or individual responsible for addressing the issue. It gathers relevant information and evidence related to the grievance through interviews, document reviews and involve relevant stakeholders in the investigation process to ensure a comprehensive understanding of the issue. It also propose and evaluate potential solutions to the grievance and implement the agreed-upon solution promptly and effectively. It always monitor the implementation of the resolution to ensure the grievance is fully addressed, collect feedback from the complainant to ensure they are satisfied with the resolution and maintain detailed records of all grievances, investigations, resolutions for future reference, analysis and generate regular reports to identify trends, recurring issues, areas for improvement.